Report a maintenance request.
Use the form below to log your request. Tapi will guide you step by step. The more detail and photos you provide, the faster we can get the right trade to you.
What to expect from Tapi.
Tapi guides you through lodging a maintenance request step by step. It is the fastest way to get a job in front of the right trade.
More than a chatbot
Tapi is not automated chat only. Real customer service staff are available as backup if your situation is complex or you need to speak with someone directly.
Guided, not guesswork
Tapi walks you through each step of logging your request, including photos, location and urgency. The more detail you provide, the faster we can get the right trade to you.
Emergency dispatch
For genuine emergencies, Tapi can dispatch approved trades out of hours without prior approval. Your property and safety come first.
Experienced trades
Our trades assess whether a job is a true emergency or whether it can safely wait until business hours. You will not be charged after-hours rates unnecessarily.
Common questions answered.
Everything you need to know about logging jobs, what counts as an emergency, and what to try first before calling a trade.
An emergency is any issue that poses an immediate risk to health, safety or the security of the property, or that causes significant damage if not addressed urgently. Common examples include a total loss of hot water, a burst pipe or active flooding, complete loss of power that cannot be explained by a tripped circuit, a gas leak, a broken external lock or door that cannot be secured, or a blocked toilet where there is no second bathroom.
If you are unsure whether your issue qualifies, log it through Tapi and answer the questions as accurately as you can. Our trades are trained to assess urgency and will advise whether the job needs immediate attention or can wait until business hours.
WA Consumer Protection publishes guidance on urgent repairs and the timeframes that apply. Read the rental home repairs guidance.
Yes. For genuine emergencies, Tapi can dispatch an approved trade outside of business hours without waiting for manual approval. Our after-hours trades will confirm on arrival whether the issue requires immediate work or can be managed safely until the next business day.
Non-emergency jobs logged outside business hours will be reviewed first thing the following morning and actioned promptly.
Before logging a maintenance request, work through these checks in order.
Check your account. Confirm your electricity account is active and paid up to date. A disconnection for non-payment will not be covered under maintenance.
Check the switchboard. Locate your switchboard (usually in the garage, laundry or on an external wall) and flip any tripped switches back to on.
Check your neighbours. If the whole street is out, contact Synergy or Horizon Power directly as this is a network fault, not a property issue.
Reset the safety switch. If it keeps tripping, unplug all appliances, reset it, then plug items back in one at a time to find the cause.
Still no power? Log the job through Tapi as an emergency and we will arrange an electrician.
Act quickly to limit damage, then log the job as an emergency through Tapi.
Turn off the water mains immediately. Usually located near the front of the property, at the water meter, or under the kitchen sink.
Turn off electricity at the switchboard if water is near any electrical points, appliances or the switchboard itself.
Move belongings away from the affected area where it is safe to do so.
Log through Tapi as an emergency and include photos. An after-hours plumber can be dispatched if needed.
A complete loss of hot water is generally treated as urgent, particularly in winter or for households with young children or medical needs. Log it through Tapi and indicate that there is no hot water at all.
Before logging, check the hot water system. Electric systems have a circuit breaker at the switchboard. Gas systems have a pilot light that may have gone out. If in doubt, log it and let the trade assess.
A blocked toilet where there is a second bathroom available is not classified as an emergency but will be attended promptly during business hours. If it is the only toilet in the property, it is treated as urgent.
Try a plunger. Place firmly over the drain and push slowly. Do not flush repeatedly as this can cause overflow.
Check what caused the blockage. Wipes, sanitary items and paper towels are common causes and are a tenant responsibility to rectify.
If the blockage is beyond a plunger, log through Tapi and indicate whether it is the only toilet in the property.
A suspected gas leak is a life safety emergency. Do not use this page first. Act immediately.
Do not turn any switches on or off and do not use any open flames or electrical items including phones inside the property.
Evacuate everyone from the property immediately and leave doors open as you go.
Turn off the gas at the meter if it is safe and accessible from outside.
Call 000 if there is immediate danger, or call ATCO Gas on 13 13 52 for a gas emergency.
Then log through Tapi once you are safely outside so we can arrange a licensed gasfitter to inspect before re-entry.
An unsecured external entry point is classified as an emergency. Log through Tapi immediately and select emergency. A locksmith or carpenter can be dispatched out of hours to make the property secure.
If you have been locked out entirely, contact a locksmith directly as this is a tenant responsibility. We can provide authority to enter if the lock needs replacing as a result of a fault rather than a lost key.
General wear and maintenance of the property is the owner's responsibility. Damage caused by misuse, neglect or accidental damage by the tenant or their guests may be a tenant liability under the Residential Tenancies Act 1987 (WA).
If a trade attends and finds the issue was caused by tenant misuse (for example, a blocked drain caused by wipes or foreign objects), the cost of the call-out and repair may be passed on. We will always communicate clearly before any costs are allocated.
For more detail on repair responsibilities under WA law, see Consumer Protection: rental home repairs.
Useful numbers to have on hand.
For life-threatening emergencies always call 000 first. These are the key utility contacts for Western Australia.
Fire, flood, medical, immediate danger
Always call 000 first. Then log through Tapi so we are aware and can coordinate from our end.
ATCO Gas emergency line
24 hours. Evacuate first, then call. Do not re-enter until a gasfitter has cleared the property.
Synergy faults & emergencies
24 hours. For all power outages and faults in the Perth metro area.
Horizon Power
24 hours. For regional WA power outages and faults outside the metro grid.
Water Corporation emergency
24 hours. For burst mains or water loss affecting the street, contact them directly.