Something needs fixing.
Start here. If anyone is in danger or the property is being damaged right now, take the emergency route and make it safe first. Otherwise tell us what is happening and we will tell you what category it falls into, what the law requires, and what to try before a trade is sent.
Make it safe first.
Before you log anything. A repair can wait ten minutes. A live circuit in standing water cannot.
Turn off the mains
At the water meter near the front boundary, or under the kitchen sink. Turn clockwise until it stops. If water is anywhere near power points or the switchboard, turn the power off too.
Get out, touch nothing
Do not use switches, appliances or your phone inside. Leave doors open as you go. Turn the gas off at the meter only if it is outside and you can reach it safely. Call from the footpath.
Kill the power
Main switch at the switchboard, usually the garage, laundry or an external wall. Do not touch anything that is wet, sparking or warm. Do not reset a breaker that keeps tripping.
SOS reaches the on-call trades directly, day or night, and time-stamps the request at the same moment. If Tapi will not load, the 24 hour numbers for our electrician and plumber are at the bottom of this page, along with the gas, power and water emergency lines.
What is happening?
Pick the closest one. You will get the category it falls into, how quickly a repairer has to be contacted, and the things worth checking before anyone is sent out.
Before you log it
What the law actually requires
The Residential Tenancies Act 1987 sets two deadlines and leaves the third open. They are deadlines to contact a suitable repairer, not deadlines to have the work finished, and the clock starts when we are told rather than when the problem began.
Time allowed to contact a suitable repairer, measured from when we are told. Source: Consumer Protection Western Australia, rental home repairs, September 2026.
Everything goes through Tapi
Not because it is tidier for us. Because a message sent any other way has no record of when it arrived, and the repair clock runs from the moment we are told.
It time-stamps the moment you told us
That record is what proves the 24 or 48 hour obligation started, and when. A text message at 9pm to a phone that is off does not do that, and it leaves you without evidence if the repair is ever disputed.
It updates you without anyone having to remember
You are told when the job is accepted, when a trade is assigned, and when an appointment is booked. You do not have to chase, and we do not have to field the call asking where it is up to.
SOS reaches the trades out of hours
An emergency logged through SOS goes to the on-call electrician or plumber without waiting for anyone here to wake up and approve it. That route only exists inside Tapi.
A real person is behind it
Tapi is not only a chatbot. If your situation does not fit the questions, keep typing in plain words and a person picks it up. You will not be stuck in a loop.
Try this first
About a third of reported faults turn out to be something that can be fixed in two minutes without a trade. Working through these before you log saves you a wait, and saves an unnecessary call-out that may be charged back.
Common questions
Emergency numbers
Worth saving before you need them. For anything life-threatening call 000 first and log it afterwards, so the record exists either way.
Fire, ambulance, police
Fire, serious injury, structural collapse, or any immediate threat to life. Call first, log second.
Voltaic Electrical
Electrical faults, loss of power that is not a network outage, anything sparking, burning or wet near a circuit.
Plumbing Bros
Burst pipes, major leaks, blocked sewerage, hot water failure, anything where water will not stop.
ATCO Gas, faults and emergencies
Suspected gas leak. Leave the property first and call from outside. Do not re-enter until it has been cleared.
Western Power, metro faults
Fallen lines, network outages and street-wide power loss in the Perth metropolitan area.
Horizon Power, regional faults
Outages and network faults in regional Western Australia, outside the metropolitan grid.
Water Corporation, faults and emergencies
Burst mains, no water to the street, sewage overflow outside the property boundary.
Consumer Protection Western Australia
The official guidance on repair obligations, urgent repair timeframes and what to do if a repair is not carried out. Worth reading once before you need it.
The repair timeframes on this page are taken from Consumer Protection Western Australia and reflect the Residential Tenancies Act 1987 (WA) as at September 2026. They are deadlines to contact a suitable repairer, not to complete the work. Nothing here is legal advice. Local Property Partners is a boutique residential property management agency in Perth, Western Australia. Licence RA85442. Home · Property management · Contact