Need something fixed? Simply chat with Tapi to log your maintenance request quickly and easily — it’s the fastest way for us to get things sorted.
Logging maintenance through Tapi
Tapi guides you through the process of lodging a maintenance request step by step. It is the fastest way to get a job in front of the right trade.
More than a chatbot
Tapi is not automated chat only. There are real customer service people available on backup if you need to speak with someone or your situation is complex.
Guided, not guesswork
Tapi walks you through each step of logging your request, including photos, location, and urgency. The more detail you provide, the faster we can get the right trade to you.
Emergency dispatch
For genuine emergencies, Tapi can dispatch approved trades out of hours without requiring prior approval. Your property and safety come first.
Experienced trades
Our trades are trained to assess whether a job is a true emergency or whether it can safely wait until business hours. You will not be charged after-hours rates unnecessarily.
Common questions answered
Everything you need to know about logging jobs, what counts as an emergency, and what to try first before calling a trade.
An emergency is any issue that poses an immediate risk to health, safety or the security of the property, or that causes significant damage if not addressed urgently. Common examples include a total loss of hot water, a burst pipe or active flooding, complete loss of power that cannot be explained by a tripped circuit, a gas leak, a broken external lock or door that cannot be secured, or a blocked or non-functioning toilet where there is no second bathroom.
If you are unsure whether your issue qualifies, log it through Tapi and answer the questions as accurately as you can. Our trades are trained to assess urgency on your behalf and will advise whether the job needs immediate attention or can wait until business hours.
WA Consumer Protection publishes guidance on what constitutes an urgent repair and the timeframes that apply. Read the rental home repairs guidance →
Yes. For genuine emergencies, Tapi can dispatch an approved trade outside of business hours without waiting for manual approval from us. Our after-hours trades are experienced and will confirm on arrival whether the issue requires immediate work or can be managed safely until the next business day.
Non-emergency jobs logged outside business hours will be reviewed first thing the following morning and actioned promptly.
Use the Tapi button at the top of this page. Tapi will guide you through a step-by-step process to describe the issue, upload photos, and indicate the urgency. The more clearly you describe what is happening, the faster we can get the right person to you.
Tapi is not automated chat only. If your situation is complex or you need to speak with someone directly, real customer service staff are available as backup through the platform.
Before logging a maintenance request, work through these checks in order.
Check your account. Confirm your electricity account is active and paid up to date. A disconnection for non-payment will not be covered under maintenance.
Check the switchboard. Locate your switchboard (usually in the garage, laundry or on an external wall) and check for any tripped switches or circuit breakers. Flip any that are in the off or middle position back to on.
Check your neighbours. If the whole street is out, contact Synergy or Horizon Power directly as this is a network fault, not a property issue.
Reset the safety switch. If the safety switch keeps tripping, unplug all appliances then reset it. Plug appliances back in one at a time to identify which is causing the trip.
Still no power? Log the job through Tapi as an emergency and we will arrange an electrician.
Act quickly to limit damage, then log the job as an emergency through Tapi.
Turn off the water mains immediately. The mains stopcock is usually located near the front of the property, at the water meter, or under the kitchen sink. Turning it off will stop the flow and limit damage.
Turn off electricity at the switchboard if water is near any electrical points, appliances or the switchboard itself. Water and electricity together are dangerous.
Move belongings away from the affected area where it is safe to do so.
Log through Tapi as an emergency and include photos. An after-hours plumber can be dispatched if needed.
A complete loss of hot water is generally treated as an urgent matter, particularly in winter or for households with young children or medical needs. Log it through Tapi and indicate that there is no hot water at all.
Before logging, check the hot water system itself. Electric systems have a thermostat and a circuit breaker at the switchboard. Gas systems have a pilot light that may have gone out. Tapi can walk you through some basic checks when you log the job. If in doubt, log it and let the trade assess.
A blocked toilet where there is a second bathroom available is not classified as an emergency but will be attended promptly during business hours. If it is the only toilet in the property, it is treated as urgent.
Try a plunger. A cup plunger placed firmly over the drain and pushed slowly can clear most minor blockages. Do not flush repeatedly as this can cause overflow.
Check what caused the blockage if you know. Wipes, sanitary items and paper towels are common causes and are a tenant responsibility to rectify.
If the blockage is beyond a plunger, log through Tapi. Indicate whether it is the only toilet in the property so urgency can be assessed correctly.
A suspected gas leak is a life safety emergency. Do not use this page first. Act immediately.
Do not turn any switches on or off and do not use any open flames or electrical items including phones inside the property.
Evacuate everyone from the property immediately and leave doors open as you go.
Turn off the gas at the meter if it is safe to do so and accessible from outside.
Call 000 if you believe there is immediate danger, or call ATCO Gas on 13 13 52 for a gas emergency.
Then log through Tapi once you are safely outside so we can arrange a licensed gasfitter to inspect the property before re-entry.
An unsecured external entry point is classified as an emergency. Log through Tapi immediately and select emergency. A locksmith or carpenter can be dispatched out of hours if needed to make the property secure.
If you have been locked out of the property entirely, contact a locksmith directly as this is a tenant responsibility. We can provide the locksmith with authority to enter if the lock needs replacing as a result of a fault rather than a lost key.
General wear and maintenance of the property is the owner's responsibility. Damage caused by misuse, neglect or accidental damage by the tenant or their guests may be a tenant liability under the Residential Tenancies Act 1987 (WA).
If a trade attends and finds the issue was caused by tenant misuse (for example, a blocked drain caused by wipes or foreign objects, or a damaged appliance), the cost of the call-out and repair may be passed on. We will always communicate clearly before any costs are allocated.
For more detail on landlord and tenant repair responsibilities under WA law, see Consumer Protection: rental home repairs →
Useful numbers to have on hand
For life-threatening emergencies always call 000 first. These are the key utility contacts for Western Australia.