Something not working as it should? Let’s get it sorted quickly. We use licensed, insured local trades — and we’ll keep you updated every step of the way.

Tenant Maintenance Request Form

Your Name

First Name

Last Name

Property Address

Your Email

For updates related to the job.

About the Issue

Which area is affected?

Type of issue

Describe what’s happening

Access Instructions

How can our tradesperson access the property?

Declaration

✅ I confirm I live at the property listed above and this request is accurate.

FAQ: Reporting Maintenance

If there’s a safety risk or damage likely to worsen quickly — like a burst pipe, power outage, or broken window — log it as urgent and call us immediately on 0422238434 after submitting the form.

What counts as “urgent”?

How quickly will someone come out?

We triage all requests daily. Urgent repairs are acted on the same day, and non-urgent issues are typically handled within 3–5 business days depending on trade availability.

Let us know honestly — sometimes we can repair it more cheaply through our trade network. If it’s tenant-caused damage, the cost may be charged back to you, but we’ll always discuss it first.

What if the issue is something I caused accidentally?

Landlords cover repairs due to fair wear and tear. Tenants cover consumables or misuse (e.g., blocked drains from flushing wet wipes, broken blinds, or lost keys). When in doubt, we’ll clarify before proceeding.

Who pays for what?