Let's get your property set up.

This is the first step of your onboarding. It captures everything we need to prepare your REIWA management agreement and look after the property properly. Take your time, and we handle the rest from here.

1
Your details
This form
2
Quick ID check
A secure link
3
Sign agreement
By DocuSign
4
You're set up
MyPlace login

First, which sounds most like you?

So we explain things at the right level. Nothing here is locked in.

The property.

The address and a couple of details to get started.

We'll take over the existing lease and look after your tenant from day one.
If you are not certain, give us your best estimate and we will verify it against the lease during handover.
We handle the whole handover: serving notice on your current agency, around 28 days, collecting your file, and introducing ourselves to your tenant. You won't have to speak to them.
We need this to serve notice on your behalf.
None of these are dealbreakers. We take on complicated files all the time. But knowing now means we plan the handover properly instead of discovering things mid-transfer. Tick everything that applies.
If you have a copy of your current management agreement, send it through and we will check your exit position before any notice is served. Most agreements can be exited with notice, even fixed terms.

Ownership.

This is what goes on the agreement, so it needs to match the title exactly.

Your Certificate of Title is issued after settlement, so we'll have everything set up and ready for that date. If you do not have a date yet, put your best guess and tell us in the notes at the end.
Every owner on the title has to sign the agreement, so we will ask for each person's details shortly. If there are more than four, give us the first four and add the rest in the notes at the end.
If you don't have it, no problem, we can do a title search at no charge.

How you'd like it managed.

A few preferences. All of this can change later if circumstances do.

A tenant is already in place, so the starting list price and preferred lease term below are optional. We'll carry across the existing rent and lease. The only date we need here is your management start date.
$650a week
$2,826 a month
$33,800 a year, gross
$250$2,500
Give us a figure or tick the box, whichever fits. We've usually given you a range already, so set the weekly figure you'd like to start the listing at. It's worth starting near the top of it: you can always lower the price later, but lifting it on a live listing is the part you can't really undo.
The most we can spend on a repair before checking with you first. Pick one and we'll tell you what it means in practice.
You always approve anything above the limit, and you always see every invoice. The limit only decides whether a small job waits for a reply or just gets done. We suggest $300 to $500 so a genuine emergency, like a burst pipe or a failed hot water system, is fixed the same day rather than waiting on a callback.
Your call, not ours. WA law allows up to four a year. Each routine is $100 plus GST, so the schedule is a real decision rather than a default, and it can change at any time.
The first year of a tenancy is where you learn the most about how a property is being treated, and small problems caught early are the cheap ones. After that, with a settled long term tenant, spacing them out reduces both disruption and cost. We tailor it to the property and the tenant, and you can change it whenever you like.
This is the date your management agreement starts, so we do need it.

Services to set up.

These go into your authority before you sign, so everything's ready from day one. Our recommendation on each, with the reasoning.

We diarise the expiry so the renewal never quietly lapses, which is the most common way a claim gets declined.
No problem. Once the policy is bound, send us the schedule and we will diarise the expiry alongside your other compliance dates. Cover needs to be in place before a tenant moves in.
First, the distinction that matters: landlord insurance is not building insurance. Building insurance covers the structure, fire, storm and the like. Landlord insurance covers the risks of renting: lost rent, tenant damage and legal costs. A fully protected investment needs both, and most of our clients keep their building policy separate from their landlord policy, because a standalone building policy usually works out cheaper than bundling the two together.
We work alongside three landlord insurance specialists. All three specialise in tenancy risk, which matters, because a standard home policy does not cover the things that actually go wrong in a rental. We are not insurance advisers so we cannot choose for you, but here is a factual comparison of the main points so your choice is an informed one. In every case the Product Disclosure Statement is the document that governs, and you should read it before deciding.

EBM RentCover, UltraRead the PDS

  • Loss of rent: rent default up to 6 weeks; denial of access, death of tenant, and loss of rent during repairs each up to 52 weeks, capped at $1,500 a week
  • Tenant damage: accidental, intentional and malicious up to $70,000
  • Pet damage: up to $70,000, including pets not named on the lease
  • Meth lab clean up: up to $70,000
  • Liability $30 million, and it covers periodic month to month tenancies
  • Excesses: nil on loss of rent; $400 tenant damage, pet and drug lab; $500 water, fire, storm

Terri Scheer, Landlord PreferredRead the PDS

  • Loss of rent: eviction or absconding up to 20 weeks; failure to give vacant possession up to 28 weeks; prevention of access or untenantable after tenant damage up to 52 weeks; hardship 4 weeks, rent capped at $1,500 a week with higher available
  • Tenant damage: contents and building combined up to $70,000
  • Pet damage: capped at $5,000; carpet scorching $1,000
  • Drug related contamination: the PDS excludes loss arising from illegal drugs, and from cigarette or vape smoke, so if this risk matters to you, read that section closely
  • The policy also excludes loss connected with parts of the property not in good condition, such as leaking roofs, blocked gutters or unrepaired damage, which is one reason we stay on top of maintenance
  • Excesses: no excess on loss of rent; $500 tenant damage; $250 pet or scorching; $100 other claims

PIP, Landlord PolicyRead the PDS

  • Weekly rent is capped at $1,250 unless a higher amount is listed on your certificate, so if your rent is above $1,250 this must be raised at quote time
  • Loss of rent: damage related and eviction refusal up to 52 weeks; departure without notice or court ordered termination up to 20 weeks, court ordered capped at $25,000; hardship 12 weeks capped at $15,000; domestic violence 20 weeks capped at $25,000; death 26 weeks
  • Tenant damage and theft up to $70,000, and drug contamination up to $60,000, but note both tenant default and tenant damage are optional sections, so check they appear on your certificate
  • If the tenant has been in arrears or breach in the 90 days before the policy starts, default and damage cover does not apply until arrears are cleared and 90 clean days pass
  • Claims are paid after bond monies, which the policy defines as at least four weeks rent whether or not that bond was actually collected
  • Excesses: nil on loss of rent, tenant default and deliberate damage; $250 most damage claims; $500 flood
Across all three: these policies sit alongside your building insurance, they do not replace it. All exclude loss where the property is poorly maintained, which our inspection and maintenance program is designed to prevent. And every insurer requires arrears and breach action to be taken promptly, which is exactly how we run your file.
A few quick questions the insurers need before they can quote. These are underwriting questions, so exact answers matter. If you are unsure on any of them, just say so and we will check rather than guess.
A standard home or building policy doesn't cover the risks of renting: lost rent, malicious or accidental tenant damage, or legal, eviction and tribunal costs. Landlord insurance does. It sits alongside the building insurance your mortgage requires, and most of our clients keep the two policies separate, because a standalone building policy usually works out cheaper than a bundled one.
A depreciation schedule lets your accountant claim the wear on the building and fittings against your income each year, often thousands back at tax time. Get it as soon as possible after buying, though even on a property owned for years a report can sometimes backdate deductions. It's a one off, around $550 including GST, and itself tax deductible. We arrange it through our quantity surveyor partner, Duo Tax, who estimate your likely deductions first. Ticking yes means we pass your name and property address to them so they can prepare the estimate.
Every managed property needs an annual electrical safety check by a licensed electrician. We can coordinate a trusted one for you, charged at the electrician's own rate with no markup from us. Letting it lapse can put your tenancy out of compliance, so we keep it diarised.
Covered by Barclay MIS at our cost, so it's free to you. We only engage it if a tenant is unresponsive after our standard process, helping recover arrears early before things escalate.
Paying these from rent makes your end of year statement effortless: no spreadsheets, no missed due dates. It's a no cost part of your management fee. We ask everyone to answer this one, because a blank here does not tell us who is paying the water.

Preferences and disclosures.

A few things that help us screen well and protect everyone.

Some owners want to be hands on, some never want to hear from us unless it matters. Both are fine. Tick anything that appeals and we will build it into how we manage your property.
Some owners like their tenant to arrive to something on move in day. We put together a proper welcome hamper, hand it over on the day, and add $100 to your first statement. Tenants who feel looked after from day one tend to stay longer, which is worth considerably more than the gift.
Examples include a previous death at the property, proximity to government or transitional housing, ongoing neighbourhood issues, parts of the property excluded from tenant use, known defects or temporary restrictions, and any planned works affecting occupancy. Early disclosure reduces disputes and protects all parties.
These feed your Annexure A risk assessment, so we ask everyone. If you are not certain, tick "not sure" rather than guessing and we will verify it.

Your details.

A few details for each owner on the title, and the account your rent should land in.

We disburse on the same day we receive rent, straight to this account. It must be an account one of the owners above holds. We cannot pay rent to a third party.
Two things worth knowing. Your account number is sent separately from everything else and is never shown back to you on this page, so a single intercepted message is not enough to redirect anything. And if your bank details ever change, telephone us. We will not act on a change of account details that arrives by email, from anyone, however convincing it looks. That rule is the reason this kind of fraud does not work on us.

Open any of these to see exactly what is coming after you hit send.

As part of the WA Real Estate and Business Agents Code of Conduct, we verify the identity of every property owner before we can act for you. It protects you and your asset from anyone giving instructions on the property but you. We send a secure link through Personr, our verification provider, by text or email. It takes a couple of minutes on your phone: a photo of your ID and a quick selfie, and you are done.

Daria prepares your agreement and sends it to sign by DocuSign. It is a REIWA branded PDF, the official industry standard form every licensed WA property manager uses. It looks formal, but most of it is standard language, and the parts specific to you are filled in from the answers you have just given. It runs 12 pages plus annexures.

Schedule
Your details and property. Names, contacts, address and the agreed fees, all pre-filled from this form.
Items 1 to 6
Parties, rent and term. Who owns it, your rent range, preferred lease term, and how long the agreement runs.
Item 7
All fees. Every fee written out with examples, and what is included at no charge.
Items 8 to 13
Outgoings and preferences. Which bills we pay, your maintenance limit, insurance and any conditions.
Terms
Legal clauses. Standard REIWA clauses: appointment, termination, your obligations, ours, GST, disputes and privacy.
Annexure 1.0
Our service standards. Insurance requirements, annual electrical check, tribunal policy, maintenance and pre-tenancy inspections.
Annexure 2.0
Our extra commitments. Multi-property fee scale, referral bonus, walkaway clause, leasing guarantee, fee review cap, Barclay MIS and same day disbursement.
Annexure A
Risk and disclosure. Our desktop risk assessment covering fire, flood, contamination, asbestos, title, zoning and unapproved structures, which you sign off on.

Then a final page where we all complete signing.

Landlord rights and responsibilities in WA are governed by the Residential Tenancies Act 1987. Consumer Protection WA publishes a plain English guide for landlords working with a property manager, well worth a read. Read it here. As your managing agent, the day to day obligations sit with us, but you remain the owner the Act recognises, so it helps to know the shape of it.

Here's your agreement taking shape.

This is what goes onto the REIWA schedule. Check it reads right, and go back and change anything that doesn't.

By sending this you're asking us to prepare a REIWA management agreement based on your answers. Nothing is binding until you read and sign it. Your details are used to set up and manage your property, and are shared only with the providers you have asked us to get a quote from, such as your chosen insurer or our quantity surveyor.

Thank you.

That's stage one done. Here's what happens next, all handled by us.

  • 01
    A quick ID check
    We'll text you a secure link to verify your identity. WA law requires it, and it protects you from anyone giving instructions on your property but you. A couple of minutes.
  • 02
    Sign your agreement
    Daria prepares your REIWA management agreement from your answers and sends it to sign by DocuSign, straight from your phone.
  • 03
    You're set up
    Your MyPlace login lands in your inbox. Track rent, approvals, maintenance and inspections live. If the property is vacant, your marketing campaign launches the same day.
Something urgent? Text Daria on 0422 238 434
Stuck or unsure about anything? Daria is happy to help. Call 0422 238 434Send a message