Everything you need to know about renting with Local Property Partners

Whether you’ve just moved into one of our properties, or your management has recently changed over to Local Property Partners, this page is your central guide.

Here you’ll find how to pay rent, report maintenance, use your tenant portal, and what to expect during your tenancy.

Quick Links

Login to Property Tree

Report Maintenance

Getting Started

Welcome email & documents
When your tenancy begins (or your property manager transfers), you’ll receive a welcome email with payment details and a tenant portal invite.

You’ll always deal directly with Daria as your Property Manager.

If you’re ever unsure, just ask – we’d rather you check than worry.

Paying Your Rent

  • You can pay rent by bank transfer using the details in your welcome email. Most tenants set up a recurring payment to avoid missing due dates.

    Trust account details

    If you ever need them again:

    Request my payment details

    Always include your tenant reference in the description so we can allocate payments correctly.

  • Sometimes. When management changes, the outgoing agent collects rent up to the handover date, and we start from the day after.
    That can mean:

    • a short part-period of rent, or

    • a small gap while you wait for a refund from the previous agency.

    If that affects you, we’ll be flexible and understanding during the transition – just keep us updated.

  • If you’re having difficulty paying your rent, please contact us as soon as possible. Early communication allows us to inform the landlord, discuss your situation, and work with you on a reasonable plan.

    We understand that circumstances can change, and we’re here to support you — but it’s important that you reach out proactively. If we don’t hear from you and rent falls behind, formal arrears procedures may begin, which can include reminders and escalation to a debt collector.

    Our goal is always to help you stay in your home wherever possible, so please speak with us early so we can work together on a solution.

Maintenance & Repairs

  • For all general repairs, please use our online maintenance form

    Maintenance Request Form

    This helps us:

    • log your request correctly

    • attach photos

    • assign the right trade

    • keep communication clear and time logged

  • Examples of urgent/priority issues include:

    • No power, no water, or major leaks

    • Serious electrical faults

    • Blocked toilet (if it’s the only one)

    • Fire, flood or storm damage

    • Anything that makes the home unsafe.

  • If anyone is in danger – call 000 first.

    If the issue is classed as an emergency, you may contact one of our approved trades.

    Examples of urgent repairs:

    If it is an emergency, these are our approved out of hours trades:

    Electrician: Total Air & Electrical

    Plumber: Plumbing Bros

    Locksmith: A1 Locksmiths

    Please remember to contact us on 0422 238 434 and complete the maintenance request form to log the job, even in an emergency.

 Emergency Maintenance & After-Hours Support

  • Some issues simply can’t wait — especially when safety or property damage is at risk. If you’re ever unsure, this guide will help you decide what requires urgent action after hours.

    Examples of true emergencies:

    • Fire, gas leaks or major electrical hazards

    • Break-ins where the property is not secure

    • Burst pipes or flooding

    • Storm damage causing structural risk (e.g., ceiling collapse)

    • Total loss of power, water or hot water (not appliance-specific)

    What to do:

    • Life-threatening situations: Call 000 immediately.

    • Storm or structural damage: Call SES – 132 500.

    Then submit a maintenance request through our online portal once it is safe to do so.

  • Electrical faults can be dangerous, so always act with caution.

    Examples of electrical emergencies:

    • Sparking switchboard

    • Burning smell from power points

    • Exposed wiring

    • Power outage affecting only your home (not the street)

    What to do:

    • Turn off power at the main switch if safe.

    • Call our emergency electrician (details listed below).

    • Submit a maintenance request once the immediate risk has been addressed.

  • Perth weather can be unpredictable — and some damage can happen fast.

    Examples:

    • Ceiling collapse

    • Large leaks or flooding

    • Fallen tree damaging the home

    What to do:

    1. Contact SES – 132 500 for emergency attendance.

    2. Move belongings away from water-affected areas if safe.

    3. Lodge a maintenance request with photos once contained.

  • These issues are frustrating, but they aren’t classed as emergencies. Here’s how to troubleshoot quickly and avoid unnecessary delays or costs.

    Leaking Tap (Slow or Moderate Leak)

    Not urgent — please submit a maintenance request.
    If the leak suddenly gets heavy:

    • Turn off the water at the meter.

    • Wipe up excess water.

    • Lodge a maintenance request.

    How to turn off your water meter (Australia):
    Watch this helpful guide

    Power Outage (Whole Home)

    Before calling an electrician:

    1. Check for outages in your area:
      Western Power Outages
      https://www.westernpower.com.au/faults-outages/power-outages/

    2. Check your meter box for a tripped RCD or breaker.

    3. If the RCD keeps tripping:

      • Turn off all appliances at the wall.

      • Reset the RCD.

      • Turn appliances back on one at a time to identify any faulty items.

    If your appliance is the cause, the repair cost is your responsibility.

    If power still won’t restore:
    Call our emergency electrician. Total Air & Electrical 0404 617 323

    Blocked Sink, Slow Drain or Minor Overflow

    Not an emergency unless uncontrollable.

    • Try removing visible debris.

    • Run hot water to clear grease build-up.

    • If water can be contained, log a standard request.

    Air-Conditioning Not Working

    • Not considered urgent.

    • Please submit a maintenance request and it will be attended to during business hours.

  • Your safety comes first.

    Examples:

    • Locks not functioning

    • Doors or windows that cannot be secured

    • Damage from a break-in

    What to do:

    • If break-in related, call Police first.

    • Then contact our emergency locksmith A1 Locks 1800 215 625

    • Submit a maintenance form afterwards.

  • If a tradesperson attends after hours and the issue is not considered an emergency under WA tenancy legislation, you may be responsible for the callout fee.

    Our emergency contacts are trained in troubleshooting, to guide you on whether your issue is classed as emergency or not.

    When in doubt, follow the steps as each topic has been designed to help you determine whether an issue is urgent or can wait until business hours.

Routine Inspections

We carry out routine inspections approximately every 3–6 months, or, no more than 4 per year, in line with WA tenancy legislation.

At each inspection we are mainly checking:

  • General cleanliness and upkeep

  • Any maintenance needed

  • Safety and compliance items

We don’t assess your personal belongings – we focus on the condition of the property itself.

You’ll receive:

  • Advance written notice

  • A time window for access

  • A copy of the inspection report afterwards

Caring for the Property

A well-cared-for home is better for everyone – you, the owner, and us.

We ask that you:

  • Keep the home reasonably clean and tidy

  • Ventilate wet areas to prevent mould

  • Clean air-con filters regularly (usually every 3 months)

  • Clean dishwasher filters regularly (if applicable)

  • Keep gardens and lawns maintained (if applicable)

  • Report leaks and damage early, before they worsen

If you’re ever unsure whether something is your responsibility or the owner’s, just ask – we’re happy to clarify

If Your Property Manager Has Changed to Us

What we do in a changeover:

  • Request your tenant ledger from the previous agent

  • Confirm rent paid-to date and bond details

  • Check any outstanding maintenance

  • Introduce you to our systems and processes

What you do in a changeover:

  • Familiarise yourself with the information on this page

  • Update your payment details to our trust account.

  • Handle any rent refunds from your previous agents

  • Set up your portal login

You generally don’t need to sign a new lease unless yours is due for renewal.

We’ll let you know if anything is required on your side.

Sometimes we become your property manager part-way through your tenancy, maybe the house has sold to a new owner, or your owner decided to switch agents.

 Our FAQs

  • Any modification, even small changes, must be approved in writing by the landlord before work begins.
    This includes (but isn’t limited to):

    • Installing shelves, hooks or fixtures

    • Mounting TVs or large items

    • Painting walls

    • Installing security cameras

    • Changing gardens or landscaping

    • Replacing appliances or fittings

    Under WA tenancy laws, you’re required to obtain written consent for any alteration that affects the property’s condition, structure or safety.

    You can learn more about tenants' rights and responsibilities regarding alterations here:
    🔗 WA Consumer Protection – Property Modifications

    If you’d like to request approval, please submit your request using the form below:
    Request a Property Modification

  • All pet requests must be sent to us in writing so we can seek the landlord’s approval. Please include:

    • Type of pet (dog, cat, etc.)

    • Breed, size and age

    • Registration number (if applicable)

    • Any supporting details (training, references, photos)

    Under WA legislation, a landlord cannot unreasonably refuse a pet request, unless the property has specific restrictions (e.g., strata by-laws, building conditions, or insurance limitations).

    More information is available here:
    🔗 WA Consumer Protection – Pets in Rentals

    To apply for a pet at your property, please complete this form:
    Submit a Pet Application

  • You’ll be given a secure login to your Tenant Portal (Property Tree). Once logged in, you can view your lease, download rent receipts, check payment history, view maintenance jobs, and more.

    Login Here

  • Please use our online Maintenance Request Form to submit any repair requests. This ensures we have all the details we need (photos, description, access permission) and lets us assign a qualified tradesperson quickly. If it’s an emergency — like a burst pipe or electrical fault — follow the emergency instructions which are on this webpage.

    Log a maintenance request

Need Help?

If you need support at any point during your tenancy – whether it’s a payment query, a maintenance question, or something you’re worried about – please reach out.

daria@localpropertypartners.com.au
(+61) 0422 238 434

We’re here to make renting feel clear, respectful and well-managed.