Tenant Support Hub
We're here to help.
Everything you need during your tenancy, in one place. Find the right form below, and we'll take care of the rest.
Support & Admin
Move-in Check-in
Welcome to your new home. This quick check-in helps us make sure everything is in order and that you're settling in comfortably. Takes about 2 minutes.
Your Property Condition Report (PCR) should be completed and returned within 7 days of moving in. If you haven't done this yet, let us know below and we'll help.
Thanks for checking in
We'll review your responses and follow up on anything that needs attention within 1 business day. Welcome home!
Tenancy Action
Lease Renewal
Let us know you'd like to stay and we'll handle everything with your landlord. Please submit at least 6 weeks before your lease end date.
Submitting this form does not guarantee renewal it starts the process. We'll review your request and be in touch within 3 business days.
Renewal request received
We'll review your request and be in touch within 3 business days. If you're approaching your lease end date, please also give us a call on 0422 238 434.
Tenancy Action
Break Lease Request
If you need to vacate before your fixed-term lease ends, please complete this form as early as possible. Break lease costs may apply.
Act early. Costs such as re-letting fees and rent liability continue until a new tenant is found or your fixed term expires. The sooner you notify us, the sooner we can help minimise your costs.
Under the Residential Tenancies Act 1987 (WA), you are liable for reasonable re-letting costs and rent until a new tenant commences or the lease ends, whichever is sooner.
Request received
We've received your break lease request. We'll be in touch within 1 business day. For urgent matters call 0422 238 434.
Tenancy Action
Notice to Vacate
Providing formal notice that you intend to leave at the end of your lease or on a periodic tenancy.
Notice periods: On a fixed-term lease, you must give at least 30 days notice before the lease end date. On a periodic tenancy, you must give at least 21 days notice. Submitting this form counts as your formal written notice.
Notice received
Your notice to vacate has been formally recorded. We'll be in touch shortly to arrange the final inspection and key return.
Tenancy Action
Change of Occupant
Adding a new person to the lease or removing an existing tenant requires the owner's written approval. Please allow up to 7 business days for a decision.
Request received
We'll present this to the owner and follow up with you within 5 business days.
Tenancy Action
Subletting Request
You cannot sublet any part of your property without the owner's written approval. Please submit this request well in advance.
Request received
We'll put this to the owner and respond within 7 business days.
Property Request
Pet Request
Under the Residential Tenancies Act 1987 (WA), you must request permission to keep a pet using the official Form 25 process. We've made it easy to apply here.
Your rights: The landlord has 14 days to respond after receiving your request. If they don't respond, you are permitted to keep the pet. Refusals for reasons other than strata rules or legislation may require Commissioner approval.
A pet bond of up to $260 may be required. Read more at Consumer Protection WA →
Pet request submitted
We've received your request and will present it to the owner. Under the RTA, they have 14 days to respond. We'll keep you updated.
Property Request
Modification Request
Under WA tenancy law, all modifications need the owner's approval. The process is different for minor and major changes.
Know your type: The owner has 14 days to respond to any modification request. Minor modifications use Form 26; major modifications use Form 27. Read the Consumer Protection WA guide →
- Picture hooks and wall anchors
- Curtain rods and blinds
- Shelving on walls
- Child safety furniture anchors
- Screen doors (fly screens)
- LED downlight replacement
- TV aerial / antenna fitting
- Garden beds and minor landscaping
- Painting walls or ceilings
- Installing air conditioning
- Structural changes
- Installing a dishwasher or appliance
- Removing fixtures or fittings
- Fencing, pergolas, sheds
- Installing a security system
- Anything requiring council approval
Request received
We'll present your request to the owner. They have 14 days to respond under the RTA. We'll keep you informed.
Property Request
Inspection Reschedule
Can't make your scheduled inspection? Let us know and we'll do our best to accommodate a new time.
Request received
We'll be in touch within 1 business day to confirm a new inspection time.
Support & Admin
Document Request
Need a copy of your lease, inspection report, rent receipts or other documents? We'll get them to you within 3 business days.
Request received
We'll email your documents within 3 business days.
Support & Admin
Financial Distress
If you're struggling to pay rent or facing financial hardship, please reach out early. We're here to help find a path forward not to make things harder.
Everything you share here is treated with care and discretion. Early communication gives us the best chance of finding a solution together. You are not alone in this.
Message received
Thank you for reaching out. We'll be in touch personally within 1 business day. You've done the right thing by getting in touch early.
Feedback & Complaints
Feedback on Your Property Manager
We genuinely want to know how we're doing. Whether it's a compliment, a suggestion, or something we could do better your feedback shapes how we work.
Thank you for your feedback
We read every submission. Your feedback helps us improve our service for everyone.
Feedback & Complaints
Property Grievance
Use this form to raise a concern about your property, the landlord, a neighbour, a housemate, or your general living situation. All submissions are taken seriously and responded to formally.
We'll acknowledge your grievance within 2 business days and provide a formal response within 10 business days. If your concern relates to urgent safety, please call us directly on 0422 238 434.
Grievance received
We take all grievances seriously. We'll acknowledge your submission within 2 business days and provide a formal response within 10 business days.
Feedback & Complaints
Sensitive Complaint
This form is for serious concerns that require confidentiality and careful handling including safety issues, harassment, domestic situations, or any matter you're not comfortable raising through usual channels.
Your safety matters. If you are in immediate danger, please call 000. If this involves family and domestic violence, you can also contact the Safe at Home program at 1800 199 008 or 1800RESPECT at 1800 737 732.
This form is reviewed only by Daria Tedling and handled with complete discretion. You may choose to remain anonymous.
Received with care
Your submission has been received confidentially by Daria Tedling. If you provided contact details, we'll be in touch within 1 business day. Thank you for trusting us with this.
Feedback & Complaints
General Survey
Help us understand your experience living at the property. Takes about 2 minutes.
Thanks for your feedback
Your response has been recorded. We appreciate you taking the time.