Tenant support.
Find the right form below. Each one is monitored, logged, and handled by a real person.
Tenancy actions
Renewals, vacating, and changes to who is on the lease.
Lease renewal
Request to extend your tenancy and set a preferred lease length.
FormBreak lease request
Vacate before your fixed-term ends. Costs may apply.
Time-sensitiveNotice to vacate
Give formal notice at the end of your tenancy.
Time-sensitiveChange of occupant
Add or remove someone from the lease.
FormProperty requests
Pets, modifications, inspections, and maintenance.
Maintenance request
Log a repair via the online maintenance portal.
External linkPet request
Apply to keep a pet (Form 25 process).
FormModification request
Minor (Form 26) or major (Form 27) changes to the property.
FormInspection reschedule
Request a new time for a scheduled inspection.
FormSupport and admin
Documents, financial assistance, move-in check-in.
Move-in check-in
Quick check-in one week after moving in.
FormDocument request
Lease, receipts, inspection reports, bond receipts.
FormSubletting request
Request permission to sublet all or part of the property.
FormFinancial distress
Trouble paying rent. Get in touch early for the most options.
Contact us earlyFeedback and complaints
Every submission is logged and answered.
Property manager feedback
Rate communication, maintenance handling, and overall service.
FormProperty grievance
Formal complaint about the property, landlord, neighbour, or housemate.
FormSensitive complaint
Confidential channel for safety, harassment, or domestic matters.
ConfidentialGeneral survey
Two-minute survey on your overall experience.
FormSupport and Admin
Move-in check-in
A two-minute check-in for your first week. Anything off, anything unclear, anything we can sort.
The Property Condition Report (PCR) is due back within 7 days of move-in. Flag it below if you need help.
Check-in received
Anything flagged for follow-up will get a response within one business day.
Tenancy Action
Lease renewal
Submit at least 6 weeks before your lease end date.
This starts the renewal process. It does not guarantee approval. Response within 3 business days.
Renewal request received
Response within 3 business days. If your lease ends within 2 weeks, also call 0422 238 434.
Tenancy Action
Break lease request
Vacating before your fixed-term ends. Submit as early as possible.
Act early. Re-letting fees and rent liability continue until a new tenant is found or the fixed term ends. Earlier notice means lower costs.
Under the Residential Tenancies Act 1987 (WA), tenants are liable for reasonable re-letting costs and rent until a new tenant commences or the lease ends, whichever is sooner.
Request received
Response within one business day. For urgent matters, call 0422 238 434.
Tenancy Action
Notice to vacate
Formal notice to leave at the end of a lease or on a periodic tenancy.
Notice periods. Fixed-term: at least 30 days before the lease end date. Periodic: at least 21 days. Submitting this form constitutes formal written notice.
Notice received
Your notice has been formally recorded. Final inspection and key return arrangements will follow.
Tenancy Action
Change of occupant
Adding or removing a person on the lease requires the owner's written approval. Allow up to 7 business days for a decision.
Request received
Owner decision within 5 business days.
Tenancy Action
Subletting request
Subletting any part of the property requires the owner's written approval. Submit well in advance.
Request received
Owner decision within 7 business days.
Property Request
Pet request
Apply to keep a pet under the official Form 25 process (Residential Tenancies Act 1987 WA).
Your rights. The landlord has 14 days to respond. No response means the pet is permitted. Refusals outside strata rules or legislation may require Commissioner approval.
A pet bond of up to $260 may be required. Full guidance at Consumer Protection WA.
Pet request submitted
Owner has 14 days to respond under the RTA. You'll be notified of the outcome.
Property Request
Modification request
All modifications need owner approval. Process differs for minor and major changes.
Know the type. Owner has 14 days to respond. Minor uses Form 26. Major uses Form 27. Full guidance at Consumer Protection WA.
- Picture hooks and wall anchors
- Curtain rods and blinds
- Shelving on walls
- Child safety furniture anchors
- Screen doors (fly screens)
- LED downlight replacement
- TV aerial / antenna fitting
- Garden beds and minor landscaping
- Painting walls or ceilings
- Installing air conditioning
- Structural changes
- Installing a dishwasher or appliance
- Removing fixtures or fittings
- Fencing, pergolas, sheds
- Installing a security system
- Anything requiring council approval
Request received
Owner has 14 days to respond under the RTA.
Property Request
Inspection reschedule
Request a new time for a scheduled inspection.
Request received
New inspection time confirmed within one business day.
Support and Admin
Document request
Lease, inspection report, rent receipts, bond receipt. Email delivery within 3 business days.
Request received
Documents emailed within 3 business days.
Support and Admin
Financial distress
Trouble paying rent. Get in touch early for the most options.
Submissions are confidential. Early contact gives the most room to set up a workable arrangement.
Message received
Personal response within one business day.
Feedback and Complaints
Property manager feedback
Compliments, suggestions, criticism. All read.
Feedback received
Logged and reviewed.
Feedback and Complaints
Property grievance
Formal complaint about the property, landlord, neighbour, housemate, or living situation.
Acknowledged within 2 business days. Formal response within 10 business days. For urgent safety matters, call 0422 238 434.
Grievance received
Acknowledgement within 2 business days. Formal response within 10.
Feedback and Complaints
Sensitive complaint
Confidential channel for safety concerns, harassment, domestic matters, or anything not suited to standard complaints.
If you are in immediate danger, call 000.
For family and domestic violence: 1800RESPECT · 1800 737 732 or Safe at Home · 1800 199 008.
This form is reviewed by Daria Tedling only. Anonymous submission is supported.
Received confidentially
Reviewed by Daria Tedling only. If contact details were provided, response within one business day.
Feedback and Complaints
General survey
Two-minute survey on your experience at the property.
Survey received
Logged.
Tenant Support Hub for Local Property Partners. Perth, Western Australia. Home · Maintenance · Contact